Parent/Guardian Portal FAQ

Below you will find some commonly-asked questions and the corresponding answers. While logged into the Parent/Guardian Portal, you may also find answers by selecting the question mark (?) at the top of your screen. Please check back for updates.

What is PowerSchool?

Can I access the Portal from anywhere?

Is there an App I can put on my Phone or Tablet?

I have children in more than one Sunrise school, will they be visible in the Portal?

What can I do if I forget my login information?

Can School staff provide me with my login name and password?

What are the computer requirements to access the Portal?

Do I need to log out when I'm done?

Will my child's information be secure?

My spouse and I are seperated / divorced, can we create seperate accounts for our children?

I am a foster parent. Will Sunrise provide me with Portal access to CFS children in my care?

Can I view my child's assignments and course level reporting in the Portal?

I am having problems accessing the Portal, what should I do to troubleshoot?

Who do I contact for technical or documentation support?

How do I cancel my Portal account?